Returns & Exchanges

At Isetan, we strive to ensure your complete satisfaction with every purchase by offering a seamless return and exchange process within 30 days of delivery. All items must be returned in their original condition, including tags and packaging, to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your Isetan account and navigate to your order history to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all labels and protective seals are intact to avoid any damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.